Website Terms of Use
1. General provisions
1.1. The website www.maurinaklinika.lv is owned by the Limited Liability Company "Flebomedika" (Dr. Maurins Clinic), Registration No. 40003570396, with its legal and actual address at Jaunā Mežaparka iela 4, Riga, Latvia, LV-1014, telephone: +371 67374747, email: (hereinafter referred to as the "Website Owner").
1.2. The Terms of Use of the website www.maurinaklinika.lv (hereinafter referred to as the "Website"), including the Privacy Policy developed by the Website Owner, are binding on every natural person using the services offered on the Website (hereinafter referred to as the "User").
1.3. The Website Owner reserves the right to amend and update these Terms at any time by publishing the relevant changes on the Website, indicating the date of the latest amendment, and, if the changes are deemed significant, notifying the User via email. Any amendments to the Terms of Use take effect from the moment they are published on the Website.
2. Acceptance of the Terms of Use
2.1. A person (hereinafter referred to as the "User") is entitled to use the Website and/or the services provided therein only if they have read and agreed to the Terms of Use and the Privacy Policy. Each User is responsible for reviewing the current version of the Terms of Use.
2.2. By using the Website, the User confirms their acceptance of the Terms of Use. In such cases, it is considered that the User has read and agreed to the Terms of Use.
2.3. If the User does not agree with the Terms of Use, they are not entitled to use the Website and/or the services provided therein.
3. Use of the Website
3.1. The Website provides information about the medical services offered, physicians and specialists, service prices, and the opportunity to apply for an e-privilege card. Users can schedule or cancel appointments with a doctor or specialist and, in certain cases, make prepayments if required by the Website Owner.
3.2. The User must review the description of the services before submitting a request for the respective service.
3.3. Each natural person may schedule only as many doctor/specialist visits as they genuinely intend to attend, and these appointments must not overlap.
3.4. The User is entitled to use the Website and the services offered therein only in accordance with the Terms of Use and for their intended purpose.
3.5. The User must not engage in any actions that disrupt or may disrupt the operation of the Website and/or the services offered (including servers and networks related to the services).
3.6. The User confirms that any information they provide will always be true, accurate, and up-to-date and is provided voluntarily.
3.7. The User is fully responsible for any information they submit or post on the Website, including personal data, and assumes full liability for any consequences, including legal consequences, arising from such submissions or postings.
3.8. The User acknowledges that the content and/or provision of services on the Website may change without prior notice. The User agrees not to make any claims regarding such changes and must regularly monitor the descriptions and terms of services.
3.9. The Website Owner may, at its discretion and without prior notice, temporarily or permanently discontinue the provision of services on the Website or maintain the Website in whole or in part, including shutting down the Website. The User agrees not to make any claims regarding such actions.
3.10. The User may discontinue using the Website and its services at any time.
3.11. The User is prohibited from using the information contained on the Website for commercial purposes.
4. Prepayment and refund policy
4.1. To ensure service availability and effective planning, prepayment is required for certain services as indicated by the Website Owner.
4.2. The amount of prepayment is specified at the time of service booking and is deducted as part of the total service price.
4.3. Prepayment can be made via:
4.4.1. Bank transfer: The Website Owner issues an invoice sent to the User’s specified email.
4.4.2. Credit/Debit card (Visa, MasterCard, Maestro): by entering the cardholder’s details.
4.4.3. Online banking: www.maurinaklinika.lv redirects the User to their online banking page for payment processing.
4.5. The Website Owner compiles information on transferred funds once per business day.
4.6. If the prepayment is not received in the Website Owner’s account within the specified time frame (two hours for online card payments or one day for bank transfers), the booking is canceled, and the User receives a notification via email.
4.7. If the User has made a prepayment for a service but cancels it a certain time before the appointment, a partial or full refund of the paid amount will be issued depending on the time of cancellation. Since sudden appointment cancellations result in downtime costs for the company and limit the ability to offer the service to other clients, the prepayment is refunded according to the following conditions:
4.7.1. If the User cancels the appointment at least 7 days before the scheduled service time, the User will receive a 100% refund of the paid amount.
4.7.2. If the User cancels the appointment less than 7 days but at least 72 hours before the scheduled service time, the User will receive a 50% refund of the paid amount.
4.7.3. If the User cancels the appointment at least 24 hours before the scheduled service time, the User will receive a 25% refund of the paid amount.
4.7.4. If the User cancels the appointment less than 24 hours before the scheduled service time or fails to attend, no refund will be issued.
4.8. The Client acknowledges that if they book an appointment less than 7 days before the scheduled service, in case of cancellation, the prepayment will be refunded only proportionally to the remaining time.
4.9. The portion of the prepayment that is not refunded covers the company's expenses related to the reservation of the specific service and the limited ability to offer the service to another client if the cancellation is made too late.
4.10. If the User wishes to cancel an appointment, they must complete the appointment cancellation form, and the Website Owner will refund the amount to the same account from which the payment was made.
4.11. The Website Owner will transfer the refunded amount to the User within 14 days from the date of submission of the appointment cancellation form.
4.12. If the User has not received the service or is dissatisfied with its quality, they must submit a written complaint to the Website Owner no later than 10 days from the date of service provision or the date the service was scheduled to be provided, according to the appointment.
4.13. The Website Owner will review received complaints within 10 days of receipt and inform the complainant of the resolution.
5. Intellectual property and privacy
5.1. All rights (including ownership rights) to the Website belong to the Website Owner. The User acknowledges that violating these rights may result in legal consequences.
5.2. SIA “Flebomedika” protects the fundamental rights and freedoms of individuals, particularly the right to privacy, in relation to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC.
Personal data is processed for the administration and execution of appointment requests with a doctor/specialist, registration and participation management in the Loyalty Program, the facilitation of marketing activities, compliance with accounting requirements, as well as for other defined purposes.
More information about our personal data processing practices is available in the Privacy Policy (clickable link) and the Cookie Policy (clickable link).
6. Liability and dispute resolution
6.1. By booking an appointment, the User confirms that they have read and understood these Terms and agree that prepayments are refundable only under the conditions outlined herein.
6.2. The relationship between the Website Owner and the User (including all claims and disputes related to these terms, arising from them, concerning their violation, application, interpretation, validity, etc.) shall be governed by the laws of the Republic of Latvia, as the service is provided within the territory of the Republic of Latvia.
6.3. The parties shall seek to resolve disputes amicably through mutual negotiations.
6.4. SIA “Flebomedika” will respond to your submissions within the timeframe and procedure specified by applicable legal regulations and will inform you about the possible method of claim resolution, dispute settlement, or an alternative means of fulfilling the claim.
6.5. If a dispute cannot be resolved through negotiations, the User has the right to bring a claim before a court of general jurisdiction as a consumer.